AirfareAssist.com ("AirfareAssist") is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. By accessing or using our website, you acknowledge and accept the practices and policies outlined in this Privacy Policy.
Information We Collect
Essential Information for Your Travel
When you use our Services to arrange and book your travel, we collect the basics: your first and last name, date of birth, phone number, and email address. This is the "must-have" information to fulfill your travel bookings.
Additional Travel-Related Information
Depending on the specific services you opt for, we might also collect: Frequent flyer numbers, dietary preferences and health-related needs, other details relevant to your trip as requested or required by other service providers like airlines and hotels
Phone Support Interactions
If you reach out to our support team over the phone, we'll collect the information you share during the call for customer service purposes.
Booking for Others
If you make a booking on behalf of someone else, we'll ask for their personal information too. It is your responsibility to obtain the consent of that person and advise them about this Privacy Policy.
Cookies and Automated Data Collection
Our website's cookies also gather some types of information, which you can learn more about in our Cookie Policy.
Information Collected by Third-Party Companies
Third-party advertisers, such as those we use to advertise on our behalf across the Internet, may use cookies and other methods to measure the effectiveness of their ads; to analyze, modify, and personalize advertising content on AirfareAssist and other sites; and to provide ads about goods and services we hope will be of interest to you. We do not have access to or control over cookies or other features they may use, and the information practices of these advertisers are not covered by this Privacy Policy.
How We Use Your Information
Fulfilling Services:
To confirm your bookings, process payments, and provide customer support. Passport details are used strictly for making travel reservations.
Communication:
To send you updates, promotional emails, and customer service messages.
Improvement and Personalization:
To enhance our services and tailor them to your preferences.
Security:
To verify your identity, protect against fraudulent activity, and maintain the integrity of our services.
Legal and Compliance Reasons:
To abide by law, both inside and outside your residing country, comply with legal processes, and prevent abuse or unlawful activities.
How We Share Your Information
AirfareAssist may share your information with the following entities:
- Suppliers, such as airline, hotel, or car rental companies, who fulfill your travel reservations. Throughout AirfareAssist, all services provided by a third-party supplier are described as such. Once your information is with these partners, they're responsible for handling it according to their own privacy policies. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through AirfareAssist.
- Third-party vendors who provide services or functions on our behalf, such as credit card processing, customer service, marketing, and fraud prevention. These companies have access to personal information which is required to perform their functions but are not permitted to share or use the information for any other purpose.
- Government authorities in response to subpoenas, court orders, or other legal process.
- Other trusted business partners or authorities only as necessary for the purposes listed in this privacy policy.
Your Choices and Rights
You can choose not to provide us with any information, although it may be needed to make travel purchases or to take advantage of certain features offered on AirfareAssist.
You can opt-out of receiving promotional messages by following the instructions in those messages.
You can access, update, or delete personal Information you have provided to us by contacting us as described below. For your protection, we may need to verify your identity before fulfilling your request.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Data Security
We implement reasonable security measures to protect your information, including administrative, technical, and physical security procedures. However, no website can guarantee absolute security. All employees are bound by confidentiality agreements and are instructed to handle your data only when absolutely required for delivering our services. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Children's Privacy
AirfareAssist does not sell travel or other services for purchase by children, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be effective when we post the updated policy, with the effective date listed at the top of the policy.
How You Can Contact Us
If you have any questions or concerns about this Privacy Policy, please e-mail us at [email protected].